Frequently Asked Question (FAQ)

FAQs – Elya Mae

At Elya Mae, we aim to make your shopping experience seamless and enjoyable. Below, you’ll find answers to some commonly asked questions.

1. What Payment Methods Are Accepted?

We offer secure and convenient payment options to make shopping with us stress-free. You can make purchases using:

  • PayPal
  • Venmo

2. What Is Elya Mae’s Return Policy?

Your satisfaction is our top priority! If you’re not completely happy with your purchase, we offer a 30-day return policy. To be eligible for a return:

  • Items must be in their original, unused condition.
  • Items should include all original packaging.

To start a return, please contact us at info@elyamae.com, and our team will assist you with the process.

3. How Long Will It Take to Receive My Order?

Here’s what you can expect for delivery:

  • Handling Time: 1-2 business days
  • Transit Time: 8-11 business days
  • Estimated Delivery Time: 9-13 business days
  • Order Cut-Off Time: 4:00 PM (GMT-05:00) Eastern Standard Time (New York)

4. Can I Exchange an Item?

Yes, we provide exchanges for:

  • Items that are damaged
  • Wrong sizes delivered
  • Defective products

To initiate an exchange, please contact us promptly at info@elyamae.com. Our team will guide you through the process to ensure you receive the correct item.

5. How Can I Track My Order?

Tracking your order is easy! Visit the Track Your Order section on our website at www.elyamae.com to check the progress of your delivery.

6. What Should I Do if My Package Is Lost or Delayed?

If your package is lost or delayed, reach out to us at info@elyamae.com as soon as possible. Our team will work diligently to locate your package or provide a suitable resolution.

7. How Do I Contact Customer Support?

Our customer support team is always ready to help! Here’s how you can reach us:

8. Is Shipping Free?

Yes! We offer free shipping on all orders within the United States and United Kingdom, making your shopping experience even better.

9. What If I Receive a Damaged or Incorrect Item?

We apologize for any inconvenience caused by receiving a damaged or incorrect item. Please email us at info@elyamae.com immediately, and we will arrange a replacement or refund to resolve the issue promptly.

10. Where Is Elya Mae Located?

We are proudly based in:
1900 McKinney Avenue, 2210, Dallas Texas 75201, United States

11. How Can I Provide Feedback or Suggestions?

We value your feedback! If you have any suggestions or ideas, please email us at info@elyamae.com. Your insights help us improve and deliver an exceptional shopping experience.

Contact Us
For prompt assistance, feel free to contact our customer support team:

  • Address: 1900 McKinney Avenue, 2210, Dallas Texas 75201, United States
  • Phone: +1 313 200-5402
  • Email: info@elyamae.com

Thank you for choosing Elya Mae. We’re here to help you shine with confidence and style!